The introduction of ISO 9001: 2015 standard ensures the improvement of the quality of work of the center, which is reflected in the improvement of customer service, transparency of processes and the creation of an even more effective monitoring system.
ISO 9001 is the world's most widely recognized quality management system. It is one of the most well-known standards, that aims to ensure the efficiency and quality of the organization's processes between the customer and other stakeholders.
Standard ISO 21001: 2018 is the latest publication of the International Organization for Standardization to regulate the management systems of educational organizations. The mentioned standard focuses on strengthening the management system of educational organizations, as well as improving the quality of services and products.
Implementation of ISO 21001: 2018 in the Emergency Response Center "112" will ensure the quality of training conducted by the training center, the introduction of new approaches in the training process and competitiveness, which will have a positive impact on the recruitment and training / retraining process of future operators and will reflect on the quality of service provided.
